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MyChart ® Epic Systems Corporation

Technical assistance

Call Mychart Services at 1-855-551-6555,
24 hours a day, seven days a week.

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Frequently asked questions about MyChart

Enrollment questions
Who can sign up for MyChart?
How do I sign up for MyChart?
Who do I call for help?
How does consent to share my record impact MyChart?
Technical requirements
What Internet browser should I use?
Is MyChart secure?
Viewing proxy information
Am I able to share my information or gain access to another person’s information?
Can I schedule an appointment for someone other than myself?
Can I revoke the proxy access of another adult to my MyChart?
How do I get access to my child’s information?
Can I view all of my child's health information?
I once had access to my child's MyChart information and now I do not. What happened?
Can a legal guardian have access to a patient’s MyChart?
MyChart ID and password
How do I choose a MyChart ID and password?
I forgot my MyChart ID and/or password. How do I get a new one?
How does the password reset question and answer work?
Appointment scheduling
What types of appointments can I schedule in MyChart?
Why can I only schedule certain appointments using MyChart?
Appointment cancellation
Can I cancel a clinic appointment in MyChart?
Miscellaneous questions
What should I do if I don't understand my health information?
Why don't I see all of my lab results in MyChart?
What should I do if my health information is incorrect?
Can I update my personal information online?
Why am I not receiving emails alerting me when there is new information in MyChart?
Can emancipated minors have access to their MyChart record?
What is an e-Visit?

Who can sign up for MyChart?

You must be at least 18-years-old to sign up for MyChart.

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How do I sign up for MyChart?

You can sign up for MyChart at your next clinic or hospital visit or if you have a valid and current email address with Allina Health or affiliate partner complete the online form. If you do not have a valid and current email address with Allina Health or affiliate partner complete the paper Sign-Up Form. After your Sign-Up Form has been processed, you will receive a one-time activation code to enter on the MyChart sign in page to set up your MyChart account.

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How does consent to share my record impact MyChart?

If you consent to share your information with affiliated partners, you will have one MyChart account with a unique ID and password. You will access all of your health information across all organizations in this single MyChart account.
If you decline consent to share your information with affiliated partners, you will have multiple MyChart accounts, one for each organization that will each have a unique ID and password. You will need to sign in to the specific MyChart account for each organization in order to view your health information for that organization.

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Who do I call for help?

MyChart Services is available to provide technical assistance to you 24-hours a day, 7-days a week toll free
at 1-855-551-6555.

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What Internet browser should I use?

MyChart works best on Internet Explorer 7 or higher and Mozilla Firefox 3.5 and higher. You can download both browsers for free. For Internet Explorer, go to microsoft.com/IE. For Firefox, go to mozilla.org.

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Is MyChart secure?

Yes. MyChart is a secure online portal which means your information is encrypted and therefore, always safe and protected. MyChart access is permitted only to authorized users that have been verified through an activation process. MyChart members have a unique MyChart ID and password that is known only to them.

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Am I able to share my information or gain access to another person’s information?

To share your information or receive access to another person’s information,
complete the MyChart sign-up and proxy forms and submit them to MyChart Services using the address or fax number shown on the form. Minnesota State Law requires that adult access can only be given for a limited period of time; renewal is required every 5 years.
The health summary download gives you an immediate, concise summary of your key health care information that you can share with other health care organizations. Save your health record to your computer, USB drive or disc and take it with you wherever you go.

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Can I schedule an appointment for someone other than myself?

Yes. You can schedule an appointment for someone if you have received proxy access to that person’s information as described above. To schedule an appointment follow the same steps as if you were scheduling an appointment for yourself.

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Can I revoke the proxy access of another adult to my MyChart?

Yes. Select the wrench ocon. Then under "Who Can View My Record" select the person and click "Revoke Access".

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How do I get access to my child’s information?

To receive access to your child’s information, complete the MyChart sign-up and proxy forms and submit both forms to MyChart Services using the address or fax number shown on the form. The MyChart sign-up and proxy forms are available online at mychartweb.com, at your clinic or hospital. A form needs to be completed for each person requesting access. For example, if both parents want access to their child's or children's chart, each parent must complete a sign-up proxy form.

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Can I view all of my child's health information?

To protect the privacy and confidentiality of health information according to state and federal laws, parents and guardians have full access to their child's health information in MyChart from birth through age 12. On the child's 13th birthday access is limited to scheduling appointments on the child's behalf, viewing and printing immunization records and receiving health topic alerts.

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I once had access to my child's MyChart information and now I do not. What happened?

If your child turned 10-years-old prior to Oct. 6, 2009, you must reapply for access to his or her MyChart information. Up until Oct. 6, 2009, 10-years-old was the age limited viewing access began and the age was changed to 13-years-old at that time. To protect the privacy and confidentiality of health information according to state and federal laws, online access to the medical information of any child 13-years or older is not provided. You will only be able to use MyChart to schedule appointments for your teen and view and print his or her immunization record. Once your child turns 18-years-old you can no longer access his or her MyChart information.

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Can a legal guardian have access to a patient’s MyChart?

Yes, proxy access is given to court appointed legal guardians. In order to have access granted you will need to provide a copy of the court order that grants the legal guardian access to the patient’s medical record. Attach a copy of the court document to the proxy access form and return to address on the form.

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How do I choose a MyChart ID and password?

Choose a MyChart ID and password that is easy for you to remember, but hard for others to guess. Your MyChart ID must be between five and fourteen characters, and may include letters, numbers and limited symbols, which include a period, hyphen, underscore and the at symbol. Once selected, your MyChart ID cannot be changed.
Your MyChart password must be a minimum of seven characters and must contain at least one number and one letter. Symbols are permitted.
Please keep in mind that only you will know your MyChart ID and password; MyChart Services will not have access to this information.

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I forgot my MyChart ID and/or password. How do I get a new one?

You can get a new password by clicking on the “Forgot password?” link on the MyChart welcome page. You will be prompted to enter your MyChart ID, Social Security number and date of birth. Next, answer the password reset question you created when you first signed up for MyChart. After answering the password reset question, you will be asked to select a new password.
Your MyChart ID is permanent and cannot be changed. If you forget your MyChart ID, please call MyChart Services at 1-855-551-6555. You will be given a new access code to sign in to MyChart. Once you have entered your access code, Social Security number and date of birth, your original MyChart ID will appear in the MyChart ID field. You will then be asked to select a new password.

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How does the password reset question and answer work?

When you signed up for MyChart you were asked to choose a password reset question. This will allow you to reset your password if you forget it or want to change it for security reasons. Please keep in mind that your password reset answer cannot be the same as your MyChart password.

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What types of appointments can I schedule with MyChart?

Descriptions of visit types.

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Why can I only schedule certain appointments using MyChart?

MyChart may not have the capability to schedule complex appointments. If you are having difficulty scheduling appointments with multiple caregivers or for multiple patients (such as two or more children), please call your clinic directly.

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Can I cancel a clinic appointment in MyChart?

Appointments can be cancelled in MyChart. To cancel an appointment, click on “Appointments” and choose “Cancel Appts.”
If a button does not appear to the left of an upcoming appointment, you will not be able to cancel that appointment using MyChart. Please call your clinic to cancel this appointment.

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What should I do if I don't understand my health information?

If you do not understand your health information in MyChart, call your clinic for clarification or discuss your questions with your provider during your next clinic visit.

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Why don't I see all of my lab results in MyChart?

Your lab results for most tests will be in your MyChart after four days.
For all other results your provider needs to release your lab and imaging results before they can be viewed in MyChart. If a result is not listed, please call your clinic and request that your provider release your lab results into MyChart.

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What should I do if my health information is incorrect?

If you believe your health information is incorrect in MyChart, please call your provider to discuss your concern or ask your provider to update your information during your next visit.

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Can I update my personal information online?

To update your personal information online click on “My Information” to update address, phone number or email.

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Why am I not receiving emails alerting me when there is new information in MyChart?

MyChart will automatically send you an email when you have new information in your MyChart account. If you are not receiving emails please verify that we have your current email address on file. To verify your email address click on “My Information” then "Change Address" link to review. You may also want to check your email settings to make sure MyChart emails are not being sent to junk mail.

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Can emancipated minors have access to their MyChart record?

A person must be 18-years of age or older to have access to MyChart.

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What is an e-Visit?

A MyChart e-Visit can provide a diagnosis and treatment plan, including any necessary prescriptions, for a variety of symptoms and conditions. You'll be asked a series of questions, and a qualified clinician will respond within one hour. The cost is only $35 and will be submitted as a claim to your insurance company. More informaiton as well as what symptoms and conditions are eligible for an e-Visit can be found online at allinahealth.org/mychart.

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