Help

Technical support for MyChart

MyChart technical support is offered for patients at these Minnesota and Wisconsin health systems:

Technical assistance (including password assistance) can be reached by calling 1-855-551-6555, 7 days a week: 7 a.m. to 9 p.m.

You may be able to save yourself a phone call by reading answers to frequently asked questions about MyChart.

If you have questions about the health information appearing in MyChart, please call your clinic or discuss your questions with your provider at your next visit.


Access to a child's health information

Parents and guardians have full access to their child's health information in MyChart from birth through 12 years old.
On the child's 13th birthday, access is limited to:

  • Scheduling appointments on the child's behalf
  • Viewing and printing immunization records
  • Receiving health topic alerts
Once your child turns 18 years old, you can no longer access his or her health information in Mychart.

To request proxy access to a child's health information in MyChart, complete and submit the MyChart child proxy form.