Information about the care and services you receive, such as medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies, is maintained in the electronic health record.
MyChart is a secure online portal that allows a patient, or a person who the patient chooses (proxy), to have secure web-based access to selected medical information from the electronic health record. MyChart does not reproduce a patient's entire health record online. MyChart is a selected part of the information in the electronic health record, such as prescriptions, basic test results, summary medical history, appointments and similar information. Your provider may decide which types of information to release into MyChart.
Individuals who are enrolled in MyChart agree to use MyChart as their primary means to obtain tests results performed at participating facilities. Test results will be delivered to MyChart in most cases. Individuals who are enrolled in MyChart also agree that an electronic copy of their discharge instructions be provided for each inpatient admission.
When the MyChart patient and his or her spouse share an account they will both have access to billing account summary information (this information is not confidential to the patient). To ensure confidentiality, please call your health system's business office to request a separate account.
Parents and legal guardians may request access to their minor child’s health information through MyChart. This is a type of proxy access (access by one person to another person’s MyChart record). The amount of information the parent will be able to see in MyChart depends on the age and legal status of the minor. The limits on MyChart access does not affect any other right the parent may have to obtain a minor child’s records. More information about proxy access is available in frequently asked questions.
When you sign up to use MyChart, you will be given an activation code. You will use that code to create a MyChart ID and password. This ID and password will allow you to view your medical information, submit comments that may become part of your medical record, and in some cases, communicate with your health care provider. It is important that you keep your access code, MyChart ID and password completely confidential and secure. You should change your password immediately if you believe that your security may have been compromised. In addition, you should change your password regularly to help keep your account secure. You can change your password online at any time by signing into MyChart and choosing the “Change password” option. The privacy of your medical information is carefully protected by your health care providers.
If you have any questions about the security of your password, please call MyChart Services at 1-855-551-6555.
For all urgent medical matters, contact your physician’s office by phone, go to an emergency room, or dial 911.
All MyChart messages to you from your clinic are sent over a secure, encrypted connection. You may receive email messages at the email address you provided to us. These messages will notify you of new MyChart Inbox messages, but will not contain any confidential medical information. You will need to sign in to you MyChart account to access the full message. Any person with access to the email account to which these messages are sent will be able to see the notifications.
If you gave consent to share your electronic health record with affiliated partners you will have one MyChart account with a unique ID and password. You will access all of your health information across all organizations in this single MyChart account.
If you declined consent to share your electronic health record with affiliated partners, you will have multiple MyChart accounts, one for each organization that will each have a unique ID and password. You will need to sign in to the specific MyChart account for each organization to get your health information.
MyChart is a registered trademark of Epic